Legal
Privacy Policy
Last updated: May 2026
Who we are
Players Party Rooms is a private event hire venue based at 2 Silver Street, Coventry CV1 1AR. We operate this booking platform to allow customers to enquire about and book private rooms for events and celebrations. When we say "we", "us" or "our", we mean the venue operating as Players Party Rooms. When we say "you", we mean any person who uses our website or booking platform.
What information we collect
We collect personal information that you provide to us when making a booking, submitting an enquiry, or registering an account. This includes: • Full name and contact details (email address, phone number) • Date of birth (where required to verify age for venue entry) • Booking history, including dates, room types, and payment records • Messages and communications you send to us • Marketing preferences We also collect CCTV footage in and around our public areas for venue safety and security. Photography and videography may take place during events; by attending you consent to this use.
Why we collect your data and our lawful basis
We process your personal data for the following purposes: Providing services and managing bookings — We need your contact and booking details to confirm your reservation, process payments, and communicate about your event. Our lawful basis is the performance of a contract with you. Marketing and service updates — With your consent, we may contact you about offers, new room types, and upcoming events. You can opt out at any time. Venue safety — CCTV footage is processed under our legitimate interest in ensuring the safety of all guests and staff. Handling queries and complaints — If you contact us with a question, complaint, or legal matter, we process your information to respond and keep records. Our lawful basis is legitimate interests and, where applicable, legal obligations.
Your data protection rights
Under UK GDPR, you have the following rights: • Right of access — You can request a copy of the personal data we hold about you. • Right to rectification — You can ask us to correct inaccurate or incomplete data. • Right to erasure — You can ask us to delete your personal data in certain circumstances. • Right to restriction — You can ask us to restrict how we use your data. • Right to object — You can object to our processing of your data for direct marketing at any time. • Right to data portability — You can ask for your data in a structured, machine-readable format. • Right to withdraw consent — Where we rely on your consent, you can withdraw it at any time. To exercise any of these rights, contact us at hello@playerspartyrooms.co.uk.
How long we keep your data
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are generally kept for up to 7 years for accounting and legal compliance purposes. CCTV footage is typically retained for 30 days unless needed for an ongoing investigation.
Who we share data with
We share your personal data with trusted third-party service providers who help us operate our business, including: • Payment processors (for secure card transactions) • Email and SMS communication providers • IT and hosting providers We do not sell your personal data to third parties. We may disclose data to regulatory authorities or law enforcement where required by law.
How to complain
If you have concerns about how we handle your personal data, please contact us in the first instance at hello@playerspartyrooms.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.